FedEx tracking number is not running, what's the problem?
One of your items may have been removed from the box by FedEx or they may not have delivered all of your items. In such a scenario, you might be asked to wait a bit longer for the things you ordered to be shipped. However, if your order is unfortunately not received, you can contact our customer service or our shipping department for an update on your package. If you get a faulty shipment, you may call the carrier directly.
What do I do if I am unable to receive my order within the period selected by UPS/FedEx?
We recommend that you review the UPS/FedEx Details. Message and learn whether a delivery re-attempt is allowed. On the Details Note, you will even leave a message for the courier to tell him how the delivery can be delivered; leave it at your door or send it to a new venue.
We recommend that you visit the UPS/FedEx page and type your Details Request number on the website so that you can change the time of delivery or return your order to the shipper. Is my order possible for me to pick it up?
JBS Devices provides you with the ease of picking up your order.
To do this, simply pick the shipping form "I want to use my shipper" in your shopping cart and enter "will call" in all the blank information before pressing update. Once you do this, as you usually will, resume the checkout process and wait for us to contact you. Whenever your order is ready to be picked up, we will call. Please be aware that we will contact you after approving your order, so we recommend that you not visit the office until you have been informed.
Are we shipping internationally?
We are proud to pursue a very stringent customer-centered approach and we also ensure that consumers benefit from our goods and services provided worldwide.
We move globally, but regretfully remind you that in your home country, we do not pay tariffs and taxes and ask you to pay domestic shipping charges.
Do we ship to addresses that are APO or FPO?
You should be assured that we send to APO addresses and FPO addresses. Orders sent to APO and FPO addresses, however, can only be sent by the US postal service, with little discretion about the timing of delivery.
If so, how do I contact FedEx?
FedEx can be reached on the official website: www.FedEx.com, or by calling their toll-free number at 1-800-463-33399. (1-800-GO-FEDEX).
Can JBS Devices account for the risk of returning products that are faulty or destroyed upon delivery for shipping?
It is with sadness to state that we will not pay delivery charges for returned goods that are faulty, but with mutually agreed negotiations, we will satisfy you. If you agree to pay for the refund charges for the faulty piece, we will happily repair and send a new item to you free of charge.
Standard Free Delivery
If a non-defective item is eligible for free regular shipping is returned for a refund, we will subtract the shipping costs from the refund number.
If you return a free regular shipping item because it is faulty, we will repair the item and provide you with a free one-way ground shipping service.
However, if the order does not wait longer, you will have to pay for the extra cost.
In the event of failure to locate a substitute for an
object, please be assured that we will refund the full value of your orders.
JBS Devices makes use of the delivery systems of UPS, FedEx, and USPS in all regions of the US to transport goods directly from its warehouses. Our primary distribution partners are all the transportation providers listed. Many orders are delivered by JBS Devices within 24 hours of order placing.
Our list of shipping services with their corresponding cut-off times is listed below:
|Ground||In the US ONLY, the transit time is between 3-7 business days, cut-off time stands at 1 PM Central Time. Depending on your location, Ground orders maybe delivered by either UPS or USPS.|
|UPS 3 Day||UPS orders take 3 business days in transit, however ONLY in the US. UPS 3 Day’s cut-off time is 1 PM Central Time.|
|FedEx 2 Day||FedEx takes 2 business days in transit for orders placed ONLY in the US, and the cut-off time is 1 PM Central Time.|
|Standard Overnight||Standard delivery service takes about 1 business day in transit for orders placed ONLY in the US. Cut-off time is 1 PM Central Time. Depending on the location, we may deliver the order by UPS Red Saver or FedEx Standard Overnight service.|
|Priority Overnight||1 business day transit time for orders placed in the US ONLY, with the cut-off time at 1 PM Central Time. Depending on the location, we may deliver by UPS Red or FedEx P1 Overnight service, guaranteeing the delivery by 10:30 AM on the same day.|
|International Shipping||The cut-off time for all international orders is 1 PM Central Time. We ship international orders using FedEx International Economy method.|
|APO/FPO||JBS Drives ships all APO/FPO orders using USPS Registered Mail.|
|Puerto Rico/Canada||All orders delivered to Puerto Rico/Canada are shipped by the delivery system of FedEx's International Economy, although their cut-off time is 1 PM Central Time|
|Saturday Shipping||JBS Drives ships all APO/FPO orders using USPS Registered Mail.|
|Countries we ship to||USA, Canada, Australia, New Zealand United Kingdom, Ireland, Germany, France, Sweden, UAE, Oman, Singapore, and China|
What is the cut-off time?
Cut-off time mentions the time after order placing your order will be processed. If your order is received before 1 PM Central Time, it will be handled on the same day, although it will be processed on the next business day if your order is placed after 1 PM Central Time. if you want your order to be delivered before or after the above cut-off dates, please contact our Sales Department and we will look into your case.
Delays in Shipment
On weekends and holidays, our delivery system does not process any requests. Because each order goes to processing time, if possible, we ask you to be careful. We want you to note that assured delivery facilities, not counting the time it takes to process the shipment, are only guaranteed for the transit time. It is humanly difficult to ensure that all orders will be delivered on the same day, while most orders are shipped on the same day. For orders made from Hawaii, Alaska, Puerto Rico, Canada, and other foreign locations with JBS Devices, we cannot guarantee fixed shipping dates.
If an ordered object is missing from my box, what do
Please make sure that you can all the shipments for which you have obtained the tracking numbers. If you do not locate the goods, please email our customer service or our Shipping Support Team at [email protected] or call us at +1 469-459-9688.