Frequently Asked Questions

Questions most frequently asked by JBS Devices users

Can I make a change to my order after it’s been submitted?

Yes, but only if the order has not been processed already (check your order status). To change your order, you must get in touch with our Customer Service Department via chat or call +1 469-459-9688

The exact model I need is not listed, different image or specs are different, what should I do now?

We have an inventory of 500,000+ SKUs and it's not possible to keep all the data up to date on our website, you can contact us with all the details and we will try to correct information or procure required part for you.

What are refurbished items?

Refurbished means that the item was sent back to the original manufacturer, and it has been rechecked or reassembled and to provide cost effective solution and to provide end of life products.

Reason to buy refurbished IT devices:

  • Better quality
  • Lower costs
  • Extend the Life of your Current Technology
  • A More Reliable Warranty
  • A Greener Solution
  • Save IT budget

Do you accept bulk orders?

Yes, We Accept PO's from SMEs, Fortune 500 Companies, Government Agencies, Universities, and Schools.

Where is your warehouse located?

We have multiple warehouses all over the world including USA, UK, Canada, and some parts of Europe. We ship inventory from the closest location.

Do you ship outside USA?

Yes, we ship internationally including Asia, Europe, South America and Australia. You can contact us if you need more details.

How soon my order will be processed?

Order placed during the business hours usually process within 1-2 working days, but it also depends on the type of shipping you choose during checkout. All the refurbished items got tested include a full cleaning and cosmetic evaluation by our certified technicians before shipping to the customer.

How to use JBS Devices?

Every device sold on our website comes with a user manual that is simple and easy to read. By reading the manual thoroughly our customers can understand the product and use it properly. 

Is it safe to use JBS Devices?

JBS devices are 100% original and safe to use. All the products on our website are assessed by the team in every aspect to make sure that only the most reliable and durable products are offered to our customers. 

Are all the brands on JBS Devices verified?

All devices sold on JBS Devices are verified and original. JBS Devices does not deal with any kind of counterfeit product. It is a part of our selling policy that the products sold on JBS Devices are branded and verified by our experts. 

Can I sell on JBS Devices?

Any brand interested in selling their products on JBS Devices can contact our team and by emailing us. We go through a strict checking procedure to make sure that the products are genuine and authentic only after going through a series of checks the products end up on our websites. 

What are the different payment methods on JBS Devices?

Stripe, We offer the best payment merchants to secure our clients details.

If you still have question(s) please write us at [email protected] or call +1 469-459-9688

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